Wow Your Customers the Ritz-Carlton Way
As customer satisfaction scores continue to decline, take a page from The Ritz-Carlton playbook to improve the service you offer your customers. I recently gave a presentation on the topic of innovation for a conference of landscaping professionals at a Ritz-Carlton in Amelia Island, Florida. It had been quite awhile since I had stayed at a Ritz-Carlton and had forgotten just how exceptionally ...
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